The Golden Tap - Kashyap Deorah

I started reading "The Golden Tap" during the Initial Public offer of Infibeam-the first e-commerce company in India. They were aggressively marketing, but I was very skeptical as their proposition was not compelling. Its a coincidence, that this book refers to the story of Internet IPOs in India during 2005-2008. Only three companies were well funded during that period, later none of them got significant funds. May be the Infibeam promoters understood the timing well and investors didn't. 

As we all know e-commerce business is a red hot sector for Venture Capital (VC) industry. I always had this question -what makes VCs to veer towards a startup and lavishly fund them? Hence, I was very keen to read this book. The book captivated me, when i read a section on This-of-That investing. This=established market spaces. That=emerging market countries. Ideas that are successful in the US, pick the ones that will apply in the Indian Market and then infuse funds. My view this investment strategy is very naive one. Its similar to using copy & paste function in an MS Excel sheet to copy a formulae. A razor-sharp section explaining the VC investment process. 

Mr.Deorah's journey from IIT-Bombay to Silicon Valley and then back to Mumbai is a breezy read but with lots of substance. I liked the way he started his new business venture- Chaupaati Bazaar and sold his venture to Mr.Kishore Biyani. It was inspiring the way he set up the firm, and the way the deal was closed with FutureBazaar.com. 

Mr.Deorah has shared an interesting observation about early days of Flipkart.com, they were fanatical about customer experience (CX) at any cost. Mr.Bansal, co-founder owned up the entire brand experience for his customer. I felt, Flipkart implemented CX culture in early days (2009) where in most of large corporates may have realized it only post 2013. No wonder, they have a great brand loyalty. 

The kernel of this book is about perspectives on valuation of Flipkart, Housing.com and the way the speculative funds are flowing into the start-up ecosystem. His view on Unicorns made me realise about valuation game. I agree with Mr.Deorah's view on Housing.com episode. Getting excess funds alone cannot drive success, leadership skill at the top is key success. Now, I started respecting Zomato as a firm - they had not raised money from global funds in its journey to becoming a unicorn. The section on Unit Economics is a very prized one. In a funding driven e-commerce companies the operating losses (loss per transaction excluding fixed costs) ranged from -15% to -30%. 

Lots to insights from Mr.Deorah's venture - Chalo app - customers could use this in restaurants for a seamless experience. The way he went about striking a deal with OpenTable was brilliant. My take away from both Chalo App & Chaupaati Bazaar was Mr.Deorah knew the significance of product which most Indian tech entrepreneurs don't attach importance. After completing the book its tacit now what drives the VCs to gaze at start-ups. A must-read for all start-ups. 

It appears to me that the story has not ended as the Golden Tap has not gone dry yet. The question is - After the tap goes dry - who will pay for the "convenience" e-commerce companies or Indian consumers?